Job Summary: We are seeking a dedicated and detail-oriented IT Executive to manage day-to-day IT operations including hardware troubleshooting, network support, CCTV maintenance, server backups (including NaaS), IT inventory tracking, vendor coordination, and employee onboarding for IT assets. The role also includes setting up and configuring emails via Microsoft Outlook and ensuring timely maintenance of the IT Register.

Key Responsibilities:

1. Hardware Support & Troubleshooting

• Diagnose and resolve hardware issues for desktops, laptops, printers, and peripherals.

• Perform system upgrades, installations, and routine maintenance.

• Maintain asset health and suggest hardware replacements as needed.

2. Networking & CCTV

• Manage LAN/WAN configurations, switch/router setup, and basic firewall rules.

• Monitor and maintain the office internet and network uptime.

• Maintain and troubleshoot IP-based CCTV camera setups and ensure recording storage is functional and secure.

3. NaaS Server & Data Backup

• Coordinate and monitor scheduled server backups (local/cloud/NaaS).

• Ensure data integrity and recovery processes are in place and tested.

• Escalate backup failures to appropriate stakeholders and vendors.

4. Inventory & Asset Management

• Maintain and regularly update IT asset inventory including laptops, desktops, software licenses, and peripherals.

• Conduct physical audits and ensure alignment with the IT Register.

• Tag and document new assets as part of onboarding and maintain handover records.

5. Vendor Coordination

• Liaise with IT hardware, software, and service vendors for timely delivery, AMC, and support requests.

• Raise purchase requests and follow up on pending issues or procurement.

6. IT Onboarding & Outlook Configuration

• Set up new employee systems with required software, email credentials, and access.

• Configure and troubleshoot Microsoft Outlook (POP/IMAP/Exchange settings).

• Support employees with day-to-day application and access issues.

7. Documentation & Compliance

• Maintain IT Register, log IT incidents, and track resolutions.

• Ensure adherence to internal IT policies, data security standards, and compliance guidelines.

Key Skills Required:

• Knowledge of Windows OS, basic networking (TCP/IP, DNS, DHCP)

• Familiarity with NaaS or cloud backup tools

• Experience with CCTV systems and video storage solutions

• Proficiency in Outlook configuration and troubleshooting

• Strong coordination and communication skills

• Familiarity with IT asset management software is a plus

Qualifications:

• Bachelor’s degree in IT/Computer Science or a related field

• Minimum 2–4 years of relevant experience in IT support roles

• Certifications like CompTIA A+, N+, MCP, or similar are preferred

We are seeking a dynamic and experienced Sr. Sales Consultant to build strong relationships with clients seeking personalized hair loss treatment solutions. The ideal candidate will offer tailored advice based on factors such as facial features, age, profession, personality, and individual expectations.

This role offers an exciting opportunity to engage with clients on a personal level, providing tailored guidance and solutions while contributing to the growth and success of the studio.

Key Responsibilities:

• Individual will be responsible for new client sales along with upsell & cross selling.
• Responsible to generate opportunities apart from what is provided by central marketing team via multiple channels (BD, MOU sign-ups, BTL activities, out station events etc.).
• Play a role of SPOC for the clients who are brought on board.
• Set daily consultation and revenue targets, regularly evaluating performance against objectives.
• Achieve monthly revenue targets, driving the studio's financial growth utilising all revenue points.
• Demonstrate an entrepreneurial mindset and work closely as a business partner to achieve shared goals.

Qualifications and Skills:

• Bachelor’s degree required.
• Preferred age: 30 years and above.
• Minimum of 7+ years of experience in sales.
• Results-oriented approach with a strong focus on meeting and exceeding monthly revenue targets.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
• Consultative, one-on-one selling approach.
• Experience in working directly with high-net-worth clients (HNI) in face-to-face consultations.

The Facilitator Executive plays a critical role in ensuring clients receive the service quality and results promised by consultants and sales teams—specifically for services such as Advanced Laser Therapy, Strand by Strand – The Ultimate, and Strand by Strand – Cosmetic. This position involves end-to-end coordination across departments, proactive client engagement, and supporting both operational excellence and sales conversion to meet business goals.

Key Roles and Responsibilities:

Client Service & Delivery

·        Deliver exemplary, client-centric service aligned with AHS standards and brand expectations.

·        Coordinate with all departments to ensure seamless procedure execution for all offered concepts.

·        Proactively resolve complex client concerns escalated by the team, involving the Advisor, Regional Head or National Head when necessary.

·        Maximize client satisfaction through regular follow-ups, consistent engagement, and retention strategies.

Operational Excellence

·        Maintain and manage client records meticulously, including consultation history, financial details, and treatment images.

·        Monitor procedure room readiness, equipment functionality, and hygiene across all client-facing areas.

·        Ensure daily CRM updates and maintain accurate reporting across daily, weekly, and monthly metrics.

·        Coordinate with the Head Office to ensure smooth operational execution.

Sales Enablement & Business Support

·        Support the sales team in closing deals, especially for procedural and high-value services.

·        Identify and promote second sales opportunities through effective upselling and cross-selling (target-centric).

·        Collaborate closely with Trichologists (Medical Practitioners) to align on client follow-ups, review outcomes, and support medical-to-sales integration.

·        Strategize with studio departments to achieve monthly business targets and KPIs.

Inventory & Protocol Management

·        Monitor departmental stock levels and raise timely requisitions.

·        Ensure all protocols and standard operating procedures are followed across departments, maintaining high quality and safety standards.

Performance & Innovation

·        Track studio visits of regular clients to personalize their experience and enhance service delivery.

·        Monitor surgical schedules and ensure studio teams meet follicle count and average rate targets.

·        Propose and implement new systems, processes, or service innovations to improve client experience and elevate brand positioning.

Success Metrics (KPIs):

·        Client satisfaction scores & resolution turnaround time

·        Conversion rate for second sales (upselling/cross-selling)

·        CRM update compliance and reporting accuracy

·        Follicle count and average rate achievement (where applicable)

·        Client retention and repeat visit rate

We are seeking an experienced and dynamic Regional Head to lead our sales operations in the rapidly growing Aesthetic/ Hair/Hair Industry. The ideal candidate will have a proven track record in driving sales growth, building strong relationships with clients, and developing innovative sales strategies for Aesthetic/ Hair products or services. As a strategic leader, you will be responsible for managing a team, executing sales plans, initiate BD & Marketing activities and meeting revenue goals while maintaining the highest level of customer satisfaction.

Key Responsibilities:

• Sales Strategy Development:
  Develop and implement effective sales strategies to drive growth and market penetration within the Aesthetic/ Hair industry. This includes understanding market trends, identifying new business opportunities, and capitalizing on emerging markets.
• Team Leadership & Management:
  Lead, mentor, and motivate the sales team to achieve and exceed sales targets. Provide regular performance evaluations, coaching, and training to enhance team performance and professional growth.
• Revenue Growth & Target Achievement:
  Drive sales revenue through both new client acquisition and the retention of existing clients. Set and monitor sales targets, ensuring the team meets or exceeds objectives on a consistent basis.
• Client Relationship Management:
  Cultivate and maintain strong relationships with key clients, distributors, and industry partners. Represent the company at industry events, conferences, and other networking opportunities to build brand awareness.
• Market Research & Analysis:
  Monitor industry trends, customer preferences, and competitor activities to adjust sales strategies accordingly. Provide regular reports on sales performance, market opportunities, and competitive landscape.
• Cross-functional Collaboration:
  Work closely with marketing, product development, and customer service teams to align sales efforts with overall company goals and customer needs. Collaborate with product teams to ensure a deep understanding of new products and their benefits.
• Team Building & Development:

Play a crucial role in identifying the right talent for the department in collaboration with HR team & nurture the talent to meet the ultimate objective of vertical i.e to achieve the revenue target.

• Sales Training & Development:
  Design and implement ongoing sales training programs to ensure the team is well-versed in product knowledge, sales techniques, and industry trends.
• Performance Management:
  Ensure that performance evaluation is done in regular intervals (weekly, monthly & quarterly) & provide the improvement strategy to elevate the performance of each individual.

Key Skills & Qualifications:

• Education:
  Bachelor’s degree in Business Administration, Marketing, Sales, or a related field. An MBA or equivalent advanced degree is a plus.
• Experience:
  Minimum of 12 years of experience in sales leadership roles, with at least 5 years in the Aesthetic/ Hair, beauty, or healthcare industry. Proven success in driving revenue and leading high-performing sales teams.
• Industry Knowledge:
  Strong understanding of the Aesthetic/ Hair industry, including products (e.g., skincare, cosmetic treatments, medical devices) and market dynamics.
• Leadership:
  Demonstrated ability to lead and inspire a diverse team. Strong decision-making and problem-solving skills.
• Sales Skills:
  Exceptional communication, negotiation, and presentation skills. Ability to engage with C-suite executives, doctors, clinicians, and high-net-worth individuals.
• Results-Oriented:
  Track record of meeting or exceeding sales targets, with a focus on driving business growth and profitability.
• Customer-Centric:
  A deep commitment to understanding customer needs and delivering exceptional service.
• Analytical & Strategic Thinking:
  Strong analytical skills with the ability to interpret sales data and market trends. Ability to adjust strategies based on data-driven insights.
• Technology & Tools Proficiency:
  Proficient in CRM software, MS Office Suite, and other sales enablement tools. Experience in digital marketing and social media is an advantage.