Job Description:

The primary role of the Cosmetic Executive is to ensure clients receive the service and results promised by consultants or the sales team, while supporting the Cosmetic Manager in various departmental functions.

Roles and Responsibilities:  

• Deliver exemplary service aligned with AHS standards and brand expectations.  
• Assist the Cosmetic Manager in scheduling hair experts, managing workflow, and enforcing departmental policies and procedures.  
• Monitor and manage departmental stock levels effectively.  
• Maintain designated areas, including hair experts’ rooms and equipment, ensuring cleanliness and functionality.  
• Address and resolve any client concerns promptly, involving the Cosmetic Manager when necessary.  
• Support the Cosmetic Manager in maintaining comprehensive client records, including images and financial details.  
• Track regular clients and their studio visits to enhance personalized service.  
• Facilitate second sales opportunities (upselling & cross selling) (target centric) as appropriate.

This role plays a crucial part in maintaining high service standards, operational efficiency, and client satisfaction within the cosmetic department of Advanced Hair Studio.

Job Description:

Coordinate with Consultant in Studio and book consultation to meet their individual targets & earn incentives.  

• Handling inquiries on phone as well as on emails.  
• Ensure that all the Brand Standards are followed.  
• Manage front Desk to ensure clients receive prompt, cordial attention and personal recognition.  
• Manage front Office task and Guest Relations personnel.  
• Compile statistics for front office and provide reports relating to that area.  
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of self and colleagues at front Office.  
• Prepare efficient work schedule for Front Office Staff.

Desired Candidate Profile:  

• 3+ Experience in Hospitality or service Industry, entertainment, media, corporate  
• Good & Pleasing Communication Skills in English, Hindi and Regional language (Specific to the work location).  
• Excellent telephone courtesy & client handling skill.  
• Routine operations management knowledge.  
• Should be highly motivated & result oriented.  
• Should be comfortable with target-based role.  
• Strong client management skills.  
• Good looking.  
• Presentable.  
• Candidate with proper dedication towards Front Office would be preferred along with the given criteria in the job description.

Job Description:

The ideal candidate will develop relationships with individuals seeking hair loss treatment consultations, offering tailored solutions based on factors such as facial features, age, profession, personality, and expectations.

Key Responsibilities:  

• Conduct comprehensive hair assessments to determine the stage of hair loss.  
• Educate clients on the fundamentals of hair loss and provide personalized counseling based on their needs.  
• Understand client expectations, present suitable procedures and products, and articulate achievable outcomes through visual aids.  
• Establish daily consultation and conversion targets, analyzing performance regularly.  
• Meet monthly conversion goals, contributing to revenue growth at the studio.  
• Have a mindset of an entrepreneur & work as a business partner.  

Qualifications and Skills:  

• Bachelor degree is mandatory.  
• Preferred age: 32 years and above.  
• Minimum 6+ years of experience in sales consulting and business intelligence.  
• Sales driven approach to achieve min monthly revenue target.  
• Strong written and verbal communication skills.  
• Ability to multitask, organize, and prioritize workload effectively.  
• Consultative 1-1 selling approach.  
• Have experience in catering HNI clients face to face.  

This position offers an opportunity to engage deeply with clients, providing them with informed guidance and solutions tailored to their individual needs, while contributing significantly to the studio’s growth objectives.