Job Description:

• Coordinate with Consultant in Studio and book consultation to meet their individual targets & earn incentives.
• Handling inquiries on phone as well as on emails.
• Ensure that all the Brand Standards are followed.
• Manage front Desk to ensure clients receive prompt, cordial attention and personal recognition
• Manage front Office task and Guest Relations personnel.
• Compile statistics for front office and provide reports relating to that area
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of self and colleagues at front Office.
• Prepare efficient work schedule for Front Office Staff.

Desired Candidate Profile:

• 3+ Experience in Hospitality or service Industry, entertainment, media, corporate
• Good & Pleasing Communication Skills in English, Hindi and Regional language (Specific to the work location).
• Excellent telephone courtesy & client handling skill.
• Routine operations management knowledge.
• Should be highly motivated & result oriented.
• Should be comfortable with target-based role
• Strong client management skills.
• Good looking
• Presentable.
• Candidate with proper dedication towards Front Office would be preferred along with the given criteria in the job description.

Main Purpose of the Job:

The Studio Manager plays a pivotal role in the success of Advanced Hair Studio, overseeing all aspects of studio operations from revenue assurance to client service and overall establishment functions. Key responsibilities include revenue generation, team management, branding, marketing, business development initiatives at the geographic level, and ensuring operational excellence.

Roles and Responsibilities:

• Oversee all aspects of studio operations, ensuring optimal performance and continuous improvement in client service, team deliverables, sales/marketing, studio appearance upkeep, and financial control.
• Demonstrate and foster a commitment to providing the best possible client experience by maintaining high company standards.
• Resolve client-related issues in accordance with company operating guidelines.
• Maximize revenues and achieve monthly targets through effective management and strategic initiatives.
• Collaborate closely with the Business Development team to drive sales activities and meet revenue objectives.
• Recruit, train, and develop team members in technical, administrative, and managerial skills.
• Motivate, mentor, and provide direction to the team, fostering a positive and productive work environment.
• Conduct regular training sessions and ensure team members are well-informed about policies and procedures.
• Hold regular meetings to communicate company updates, policy reviews, and goals to the team.
• Manage studio operations as required, ensuring efficient day-to-day functioning.
• Responsible for the Profit and Loss (P&L) performance of the studio.
• Achieve customer satisfaction through friendly and efficient service delivery.
• Conduct regular inspections across all sections to maintain quality standards.
• Develop and maintain a motivational work environment within the department.
• Ensure team members are knowledgeable about products and services offered.

This role at Advanced Hair Studio requires a proactive individual with strong leadership, managerial, and operational skills to drive the studio’s success and uphold the company’s reputation for excellence in client service and operational efficiency.